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Return & Exchange Policy

Q: DO YOU ACCEPT RETURNS?

A: Yes, we offer an easy return policy. If for any reason you need an exchange, please return it to us (within 5 days) and we will make an exchange in the same style (based on available stock). We allow 1-time free exchange on the same item that you have bought. If the item is unavailable, we will refund you the purchase amount in the original method of payment. All item(s) must be returned in the original condition unaltered, unworn, unwashed and with tags intact. Returns are not applicable for panties, accessories or items on sale. For more information, kindly refer to our Return & Exchange Policy. These policies will be based on SexyPrettyMe discretion. 

 

Q: HOW DO I MAKE A RETURN?

A: Once you have received a confirmation from us that your item(s) can be exchanged. We allow one-time (1) exchange on the same item that you have bought but the shipping fee has to be borne by you. If the item is unavailable, we will refund you the purchase amount in the original method of payment. All item(s) must be returned in the original condition unaltered, unworn, unwashed and with tags intact. Returns are not applicable for panties or items on sale.

Please allow up to 7-14 working days for returned items to reach our warehouse and for processing. Exchanged goods are sent out free of charge and is only processed when we have successful received the returned goods. All item(s) must be returned in the original condition unaltered, unworn, unwashed and with tags intact. Returns are not applicable for panties or items on sale.

Please ensure to obtain and send us a ‘proof of postage' by indicating the courier company used and tracking number via email. All returned goods remain the responsibility of the customer until they reach SexyPrettyMe.

Q: I FOUND A DEFECT ON MY ITEM BUT I'VE ALREADY WASHED IT. WHAT SHOULD I DO?

A: Unfortunately, we're unable to accept your return once it has been washed. Please check your item upon receipt for any defects.

Q: HOW DO I KNOW MY SIZE?

A: Kindly refer to our size guide as per the item. If you are still unsure and need further assistance in deciding your size, we are more than happy to help. Just email us at s.sexyprettyme@gmail.com and we will get back to you soonest possible.